Refund policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please reach out to the manufacturer for warranty service or replacement.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, your refund will be applied to your original method of payment and will be submitted less the cost of the original outbound shipping, and a 10% restocking fee for certain items.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Microphones
• Ear Buds and In-Ear Monitors
• Harmonicas
• Books and Software

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

To begin a return, email support@gearhero.com. Please include your order number for fastest service.